Education

Saint Leo University

Graduated Cum Laude and with Distinction in Major
Completed University Honors Program Great Books Curriculum, Senior Thesis on Adapting the Allegory of the Cave
Member of Sigma Tau Delta English Honors Society
Twice published in The Sandhill Review University literary magazine, contributed to The Lions’ Pride student newspaper
Coursework included Digital Writing, Social Media Communication, Professional Editing, Desktop Publishing & Design, Professional Writing for Publication, Journalistic Writing

Generate leads on prospective customers and growth opportunities
Manage customer accounts, follow up with customers and maintain communication throughout ordering process
Assist with other projects and coverage for sales and customer service teams as needed, including helping training new team members on products and procedures

Interact with customers over the phone, through email, in live chat, on social media platforms, and occasionally in person at live events
Work with Support, Product, and Build teams and company partners to provide customers with information needed to choose the right hardware for their needs, resolve issues with orders and deliveries
Clearly communicate complex technical information which in a way which is easily understood and consistent with System76's brand

Provided customers with expert advice in person and over the phone, used Best Buy's financing and services to enable customers to make the most of their experience
Assisted when needed in Inventory, Customer Service, and other departments; provided coaching to teammates on ways to sell, product knowledge, and company procedures
In addition to normal sales associate duties, was occasionally responsible for opening registers, counting money, and making daily deposits